Our Product Quality & Safety

Are Zafirra products dermatologist-approved?

All Zafirra products are carefully tested and approved by dermatologists. This means they are checked by skin doctors to be safe, effective, and gentle on your skin. Your health and safety are our top priority.

Are Zafirra products tested before selling?

Yes, every batch of Zafirra products goes through strict quality and safety testing before it reaches you. We ensure every product is high-quality and effective.

Are Zafirra products suitable for sensitive skin?

Our products are formulated to be gentle and are suitable for most skin types, including sensitive skin. We avoid harsh chemicals. However, we always recommend doing a patch test before full use, especially if you have known allergies.

Are Zafirra products halal?

Yes, we are proud to say that all Zafirra products are 100% Halal certified. You can use them with complete trust and confidence.

Where can I see the full ingredient list for a product?

You can find the complete list of ingredients for any product on its individual product page on our website, listed under the "Description" or "Ingredients" section.

Shopping & Delivery

What are the delivery charges?

We offer free delivery on all orders over a certain amount. For orders below that amount, a small delivery fee will be applied at checkout. Please check our website for the current minimum order value for free delivery.

How long will delivery take?

We deliver all across Pakistan. You can expect to receive your order within 2 to 4 business days in major cities. Delivery may take a little longer for remote towns.

Which areas do you deliver to?

We deliver to all major cities and towns across Pakistan. During checkout, you can enter your address to confirm if we deliver to your location.

Can I change or cancel my order?

You can request to change or cancel your order only if it has not yet been processed for shipping. Please contact us immediately at shop@zafirra.com with your order number.

How can I track my order?

Once your order is shipped, you will receive an SMS and email with a tracking number and a link to check your order status online.

Returns & Refunds

What is your return and refund policy?

We want you to be completely happy with your purchase. We offer a easy return and refund within 14 days of delivery, provided the product is unused, unopened, and in its original packaging.

 How do I start a return?

To start a return, please email us at shop@zafirra.com with your order number and the reason for the return. Our team will guide you through the simple process.

How long does a refund take?

Once we receive the returned product, your refund will be processed within 2-3 business days. The time it takes for the amount to appear in your account will depend on your bank.

What if I receive a damaged or wrong product?

We are sorry for the mistake! If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at shop@zafirra.com with your order number and a photo of the product. We will quickly arrange a replacement for you.

Contact & Support

What is the best way to get help choosing the right product?

We are here to help you build the perfect skincare routine! The best way to get personalized advice is to send us a direct message on our official Instagram or Facebook page. Tell us about your skin type (e.g., oily, dry) and your main concerns (e.g., dullness, acne), and our experts will guide you to the best Zafirra products for you.

 How can I contact customer service for order issues?

For any issues with your order, like a delay, missing item, or problems with payment, please email us at shop@zafirra.com. Please include your order numberfor the fastest possible solution. We recommend email for order-related issues as it helps us track your query efficiently.