Refund & Return Policy

At Zafirra, we care about your trust and satisfaction. Every product is made with care and tested for quality. But if you are not happy with your purchase, we make it simple to return and get your money back.

5-Day Refund Window

You have 5 days from the date of delivery to request a refund. Even if you have opened and used the product, you can still return it within this time. After 5 days, your product may not be eligible for a full refund.

How to Request a Refund

If you are not satisfied with your order, follow these steps:

• Contact us within 5 days by WhatsApp or email.
• Share your order number and reason for return.
• Send the product back to us (used or unused).
• Once we receive it, we will process your refund.

Refund Method

Refunds will be sent directly to your JazzCash, Easypaisa, or bank account as provided by you. Please allow 3–5 working days for the refund to appear after we receive your returned product.

Return Shipping

Customers are responsible for paying the return shipping cost. We recommend using a trusted courier service to make sure the product reaches us safely.

100% Money-Back Guarantee

We stand behind our products and offer a full refund if you are not satisfied within 5 days. No hidden charges and no complicated steps — just honest and simple care.

Exceptions

• Refunds are only available if you contact us within 5 days of receiving your product.
• After 5 days, the product may not qualify for a refund.
• Damaged products due to misuse are not eligible.

Contact Us

For all return and refund requests, please contact us:
Email: sales@zafirra.com
WhatsApp: +92 335 6010162