Terms & Conditions

Welcome to Zafirra. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully.

Orders

• All orders placed on our website are subject to confirmation.
• After you place an order, our team will contact you by phone call or WhatsApp to confirm it before shipping.
• We reserve the right to cancel any order in case of incorrect information, fake orders, or product unavailability.

Payments

• Payments can be made through Cash on Delivery (COD) or other available methods shown at checkout.
• Refunds (if applicable) will be sent to your JazzCash, Easypaisa, or bank account after we receive the returned product.

Shipping

• We use trusted courier partners like TCS and Leopards.
• Delivery usually takes 3–5 business days, depending on your location.
• Shipping charges, if any, will be mentioned at checkout.

Returns & Refunds

• You can request a refund within 7 days of receiving your order.
• Products (used or unused) must be sent back to us to qualify for a refund.
• Customers are responsible for the return shipping cost.
• Full details are available on our Refund & Return Policy page.

Product Use

• All our products are safe and dermatologically tested, but results may vary from person to person.
• Please read the instructions carefully before use.
• In case of irritation or allergy, stop use and consult a dermatologist.

Limitation of Liability

Zafirra is not responsible for delays in delivery caused by courier partners or incorrect addresses provided by customers. We are also not responsible for misuse of products beyond their recommended usage.

Changes to Terms

We may update these terms and conditions from time to time. Please check this page for the latest version before placing an order.